Privacy
This page explains what happens to the details you give us through this website.
What we collect
If you send an enquiry, we receive your name, your email address and anything you write about your room or the print you’re interested in.
If you place an order, we receive your name, email, phone number, delivery address, what you bought and any gift note. Payment is handled by Stripe. Your card details go straight to Stripe and we never see or store them. Stripe’s own privacy policy is at stripe.com/gb/privacy.
Cookies and your basket
We don’t use tracking or advertising cookies. Your basket is remembered in your own browser’s storage so it’s still there if you come back later. It never leaves your device until you check out. Stripe sets the cookies it needs to take payment safely on its checkout page.
How we use it
To reply to your enquiry, and to make, post and track your order and handle any return. We never sell or share your details for marketing. Your delivery details are shared with the postal service or courier carrying your parcel.
How long we keep it
Enquiries are kept for up to two years so we can pick up a conversation where it left off, then deleted. Order records are kept for six years, because UK tax law requires it. You can ask us to delete anything else sooner at any time.
Your rights
You can ask to see, correct or delete the information we hold about you. If you’re unhappy with how we’ve handled it, you can complain to the Information Commissioner’s Office at ico.org.uk.